UgCS Support

There are several ways to get support and knowledge about UgCS and UgCS for DJI:

MANUALS » UgCS wiki

• Search throughout all documentation on UgCS Wiki »»»
• Get UgCS or  UgCS for DJI user manuals which include detailed information on tools and features, diverse data import, map customization, etc. for Windows, Linux and macOS owners
• Search through UgCS F.A.Q. site
   

VIDEO tutorials and webinar recordings

• The UgCS Youtube channel has a variety of diverse Tutorials, How-to, Webinars and Demo videos published »»»
   

CONTACT UgCS SUPPORT TEAM

If you have any technical questions, feature suggestions or require to report an issue, please send an e-mail to UgCS support team at support@ugcs.com providing:

• description of the issue, 
• log files (attached .zip log folder to e-mail),
• screenshots,
• exported mission file
• and license code.
   

Logs are stored in the following locations:

General logs:

• Windows
  C:\Users\ [USER NAME]\AppData\Local\UGCS\logs
  (%LOCALAPPDATA%\UGCS\logs)
• macOS
  /Users/[User Name]/Library/Logs/UGCS)
  (~/Library/Logs/UGCS)
• Linux
  /var/opt/ugcs/log

Installation\Uninstallation logs:

• Windows
  C:\Users\[USER NAME]\AppData\Local\Temp
• macOS
  /Users/[User Name]/Library/Logs/UgCS-installation.log
  /Users/[User Name]/Library/Logs/UgCS-uninstallation.log
  (~/Library/Logs/)
• Linux
  Use system logs for debian packages

Configuration files:

• Windows
  C:\Users\[USER NAME]\AppData\Local\UGCS\
  C:\Program Files (x86)\UgCS\
• macOS
  /Users/[User Name]/Library/Application Support/UGCS/configuration
  (~/Library/Logs/UGCS/configuration)
• Linux
  /opt/ugcs
  /etc/opt/ugcs/

Database:

• Windows
  C:\Users\[USER NAME]\AppData\Local\UGCS\db\sqlite
  (%LOCALAPPDATA%\UGCS\db\sqlite)
• macOS
  /Users/[User Name]/Library/Application Support/UGCS
  (~/Library/Logs/UGCS)
• Linux
  /var/opt/ugcs/server/sqlite

Installation directory (by default):

• Windows
  C:\Program Files (x86)\UgCS
• macOS
  /Applications/UgCS
• Linux
  /opt/ugcs
   

 

Android device (if you use UgCS for DJI app)

• Device storage > Android > data > com.ugcs.android.vsm.dji > files
   

For issues related to routes and missions (uploading, calculating, etc.), please export the mission and attach it to e-mail: