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Terms of Sale

Updated: 2023, 1st of March

General

SPH Engineering, SIA is a company registered in the Republic of Latvia (registration number 50103629321) with its registered seat at Dzirnavu street 62-9, Riga, LV1050, Latvia (“SPH Engineering”) and a customer (the “Customer”) have entered or are about to enter into a contractual relationship (the “Relationship“) for the supply of certain services and products (the “Product(s)“) available on the online shop https://shop.ugcs.com ("shop.ugcs.com") managed by SPH Engineering.
 

Payment options

The payment methods accepted by shop.ugcs.com are those mentioned on the Website or in the Invoice or Quotation.

  1. Payment with a payment card, Wallet or Bank direct
    Depending on your location the Stripe acquirer enables the option to make the payment with cards like Visa, Mastercard, American Express and China UnionPay and Apple Pay, Google Pay. 
    ! Card data is not gathered nor stored on shop.ugcs.com by SPH Engineering.
  2. Payment via PayPal
    After the choice of product to be purchased Customer is transferred to PayPal to finalize the card payment transaction. PayPal data is not gathered nor stored on shop.ugcs.com.
  3. Payment by wire transfer
    To pay by wire transfer send an email to support@ugcs.com to receive an Invoice issued by SPH Engineering.
     

UgCS License Purchase Agreement Types

UgCS

There are possible two Agreement Types for UgCS software license codes:

  1. UgCS Perpetual - a lifetime license for a one-time payment
  2. UgCS Subscription - a license valid depending on the billing cycle: monthly or annually.
     

1. UgCS Perpetual license and Annual Support&Update pack

UgCS perpetual license is a lifetime license giving the Customer the opportunity to get a license for a one-time payment.

When buying an UgCS perpetual license the Support and Updates are included for the first usage year.

Starting the second year from UgCS license first activation the Annual Support&Update period shall be prolonged to be able to:

  • Update to the latest version of UgCS
  • Have access to UgCS Support - 5x8 by e-mail or phone.

The Annual Support&Update pack has to be purchased for every year starting the second year. The Customer can extend the UgCS Support & Update period for one year by visiting the Annual Support&Update pack's purchase page and entering Customer's UgCS license activation code.

If the Customer chooses not to prolong the Annual Support&Update pack, the last installed UgCS during a valid Annual Support&Update pack will remain fully functional, but with no further support or updates.

2. UgCS Subscriptions

UgCS Subscription enables the user to use the full functionality of the UgCS license being billed monthly or annually the amount stated during the purchase.

Subscriptions may include a TRIAL period.

  • Upon successful creation of the Subscription Customer will receive a UgCS license code which will be active for the TRIAL period.
  • A subscription with TRIAL period is an active subscription - if not cancelled during the TRIAL period or before any upcoming payment, then billing will be activated.

Subscription begins as soon as the Customer's initial payment is processed. The Customer will be charged every month or every year the rate stated at the time of purchase until canceled.

The Customer's contract is valid until Customer cancels the subscription = unsubscribes.
 

UgCS Subscription Cancellation = Unsubscribing

!!!N.B. Deactivating the license code in UgCS software doesn't mean that you have cancelled the financial subscription agreement! 

To Unsubscribe (i.e. Cancel further payments) can be done at any time by:

  • clicking on the Unsubscribe link provided in the purchase notification email
  • creating an account at https://shop.ugcs.com/ with the same e-mail address used during the purchase
  • sending a request to support@ugcs.com from the e-mail associated with the purchase.

For subscriptions without a TRIAL period:

  • If the Customer unsubscribes after a monthly payment has been charged - the future automatic charge to Customer's payment method will be stopped but the validity of Customer's UgCS license code will remain till the end of the successfully paid period - the period stated in the Invoice.

For subscriptions with a TRIAL period:

  • If the Customer unsubscribes during the TRIAL period no charge/payment will be made.
  • If the Customer unsubscribes after a monthly payment has been charged - the future automatic charge to Customer's payment method will be stopped but the validity of Customer's UgCS license code will remain till the end of the successfully paid period - the period stated in the Invoice.

Subscriptions are not refundable!
 

Delivery

  1. UgCS Perpetual
    • If paid with a payment card or PayPal - the delivery of a license activation code will be done right after successful payment to the customer's email address associated with the payment method. Customer will receive 2 emails: one containing the license activation code, second - with purchase Invoice.
    • If paid via wire transfer - the license activation code will be provided after the payment is booked in SPH Engineering’s bank account.
  2. UgCS Annual Support&Update pack
    • If paid with a payment card or PayPal - the Annual Support&Update period will be automatically extended for 365 days and an email notification with Purchase Invoice (PDF attachment) will be sent right after successful payment to the customer's email address associated with the payment method.
    • If paid via wire transfer - the license Annual Support&Update period will be extended for 365 days by UgCS Team after the payment is booked in SPH Engineering’s bank account.
  3. UgCS Subscription
    • If paid with a payment card or PayPal - the license activation code will be delivered to the Customer's email address associated with the payment method right after the Subscription is activated. The Customer will receive 3 emails: 
      • a subscription activation notification
      • email with the UgCS license activation code
      • email with the payment invoice (except if subscription has TRIAL period)
    • For subscription with TRIAL period: the first payment will be charged upon the ending of the TRIAL period - as soon as the payment is processed the validity of the UgCS license code will be extended for one month/one year. After the successful payment, an email notification and Purchase Invoice (PDF attachment) will be delivered to the Customer's email address associated with the payment method.
    • Before each following monthly/annual recurring payments, the Customer will be notified 3 days before the upcoming payment and Customer's subscription will renew automatically until the Customer cancels the subscription = unsubscribes.
    • After each successful recurring payment, the validity of the UgCS code will be automatically extended for 1 month/1 year and an email notification and also Purchase Invoice (PDF attachment) will be sent to the customer's email address associated with the payment method.
    • If the payment will be with no success - The Customer will receive a notification email and the validity of the UgCS code will not be extended. The Customer is obliged to take action and to check the used payment option's balance and validity. If paid with a payment card - the system will check the possibility of the payment 3 times each in 72 hours. After this period the UgCS code will be blocked for future use. Customers can apply for a new subscription on UgCS pricing page.
  4. Physical goods
      • The delivery of physical goods will be initiated after the payment is booked in SPH Engineering’s payment gateway / bank account.
      • The physical goods are delivered to the address provided by customer.
      • To check the status of your order - create an account at https://shop.ugcs.com/ with the same e-mail address used during the purchase or send an email to shop@ugcs.com.

       

      Taxes

      All prices on shop.ugcs.com are stated without Taxes/VAT.

      If SPH Engineering has the legal obligation to pay or collect Taxes for which the Customer is responsible, the appropriate amount shall be invoiced to and paid by the Customer.

      If the Customer provides a valid EU-VAT registration number into the Cart form on shop.ugcs.com, the VAT will not be charged (0%). To check the validity of EU-VAT visit http://ec.europa.eu/taxation_customs/vies/

      To add a valid EU VAT ID, check the "Are you based in the EU and VAT registered?" checkbox and enter email and full EU VAT ID with country code.

      For Subscriptions
      if the applicable VAT rate (or other included tax or duty) changes during the contract term, the tax-inclusive price will adjust accordingly.

      UgCS End-User License Agreement

      The Customer should read the End-User License Agreement (EULA) carefully. By purchasing, installing and/or otherwise using all or any part of the software purchased on shop.ugcs.com as defined in the EULA the Customer accepts and undertakes to be bound by all the terms and conditions of the EULA. If the Customer does not agree to EULA, do not use the software.
       

      Refund

      1. The UgCS Subscription is non-refundable. 
      2. The refunds of UgCS Perpetual license purchase will be negotiated on a case-by-case basis if the request is sent within 2 weeks after purchase to support@ugcs.com providing information to identify the purchase: invoice number, transaction id, customer's details (name, surname, email address) or UgCS license code.

       

      Legal and contact information

      Company Name: SIA “SPH Engineering”, registration number 50103629321, official (legal) address: Dzirnavu street 62-9, Riga, LV1050, Latvia. Contact details of our representative: Janis Kuze, Sales Director, +371 25453422, shop@ugcs.com.